I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
HOW LONG IS THE SHIPPING TIME?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
Italian orders will be shipped via Poste Italiane and International Orders will be shipped depending on the country where the order comes from.
- Average transit times to Italy: 2 - 5 Business days
- Average transit times to International: 5 - 7 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order that has been placed with the "tracking option" in the shipping description. Tracking will be available once your product is shipped.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
If we still haven't managed to answer your question please feel free to write an email to firstname.lastname@example.org and we will do our best to reply within 24 hours